CAR PICK UP
How do I pick up my car at airport locations? +

Our branch offices and partners are situated at all bigger airports in Croatia. All details about pick up will be provided in confirmation. If you inform us on time car can be delivered to a hotel or private accomodation.

How do I pick up my car at city locations? +

Location of our offices are displayed on our web page and in your confirmation. We also delliver cars to hotels, accomodation address, ports, yacht marina and bus – railway stations. Feel free to contact us for all info.

Can I pick up out of office hours? +

Yes, you may when you book and inform us in advance. Please note that there may apply extra fee for this services.

How things work in a situation of flight delay or cancellation? +

Although the flight details given by you will help us  to keep a check on situations like flight delay or cancellation, it is still advisable that you inform us regarding the situation of your flight. Any failure to do so on your part might incur extra charges.

What happens if the office for car collection or pick up is closed? +

In an event, where you arrive at the office when it is closed you must call us to inform about the same. Mostly there will be a sign – we are on delivery or so you don't have to be worred our agents will be there in agreed time The contact number and other related information about the pick up is provided in your confirmation voucher.

Which documents should I present at pick up? +

You should present driving licence, passport and credit card for main renter, driving licence only for additional drivers.

What sort of driving licence you require? +

Drivers should provide a valid national or international driver's license held at least two years.

Can I rent a car without credit card? +

It is required to leave a deposit to cover the insurance excess amounts , eventually missing fuel, traffic fines. To do so, a valid credit card in the name of the lead driver, must be provided upon collection of the car or cash deposit minimum 500.00 Euro (depending on rental car group) as a form of deposit.

How quickly will deposit be unblocked? +

It takes from 3 to 28 days to unblock the deposit. In some cases we recommend you to get in touch with your bank in order to quicken the unblocking process.

How can I pay the balance at pick up? +

All major credit cards Visa, Mastercard, Diners and American express are accepted for payment as wel l as cash.

What do I do if I don’t find my preferred car for rent? +

Cars displayed on www.rentacarsplit.net are for guidance and might differ from the actual versions available on road.  Moreover, not all cars are displayed on our website and that’s why you can see an “or similar” tag with the car name. According to the car rental terms, the brand, color and fuel type of the car are not guaranteed. The car brand is specified in a booking confirmation for the information purpose and in most of times you will get selected car. Also you can inform us about your preferences in order to take all your wishes into account and we can do our best according to availabilty.

What about fuel? +

In most situations cars are dellivered with full tank and you also return full. In case you did not returned full, you have to pay difference in fuel plus tank service in amount of 100kn+VAT . Anyhow you return same level of tank we gave you on pick up.

Is a pledged sum blocked on my Credit Card? +

Yes, according to international requirements, we will block a pledged sum on customer's credit card at the time of picking up the car.

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